Tethr Blog

Capacity Bridges Agent Guidance and Automation Gap with Creovai Acquisition

Capacity announces the acquisition of Creovai to strengthen conversation intelligence and real-time agent guidance capabilities.

Greg Taylor

October 16, 2025

Most popular articles

Tethr and Awaken Intelligence join forces as Creovai

Tethr and Awaken Intelligence are becoming Creovai, bringing together best-in-class conversation analytics and real-time agent assistance.

Robert Beasley

June 3, 2024

Move over, post-call surveys: AI-powered CSAT is here

Tethr's CSATai predicts a CSAT score for every customer conversation--eliminating the need for surveys.

Carl Schultze

August 30, 2023

The future of generative AI models in conversation intelligence

Tethr is testing GenAI applications to help contact center leaders find and act on conversation insights even more efficiently.

Adam Larsen

October 31, 2023

Call center analytics software terms you should know

When you’re shopping around for a software solution that will help you understand your customer experience,

Sara Yonker

June 21, 2022

Customer expectations: How to know if you miss the mark

Customer expectations continue to rise. What customers would have begrudgingly gone along with years ago now can prompt them to look toward your competitors.

Sara Yonker

June 13, 2022

Computational linguistics: Can AI listen like a human?

The history and future of natural language processing. We’ve taught computers to process information faster than humans.

Tom Shepherd

May 25, 2022

Customer service crisis management: How to monitor and respond to emerging issues

If you’re on the brink of a customer service crisis, how soon would your team realize it?

Sara Yonker

May 16, 2022

Use these 9 phrases to increase customer advocacy

Coach your call center agents to use these statements to increase customer advocacy. When you talk to a customer, you want to choose every word with care.

Sara Yonker

May 2, 2022

5 mistakes companies make with customer support metrics

Most customer support teams focus on the same metrics they have for decades.

Sara Yonker

April 25, 2022

Automatically improve sales and customer service using Tethr’s Salesforce integration

Thousands of businesses trust Salesforce to manage their customer databases and streamline their sales process.

Sara Yonker

April 18, 2022

Ask these 3 questions to get more from your conversation analytics data | Intelligent actions with Tethr: Part 3

Big data alone won’t drive the changes your customers want. It often takes specific actions, such as the insights provided on the Tethr platform...

Ted McKenna

April 11, 2022

How to use conversation analytics for better customer experience | Intelligent actions with Tethr: Part 2

Welcome to the second installment of our series on intelligent actions!

Ted McKenna

March 29, 2022

Learn how the power of conversation intelligence and AI can transform your business

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Capacity Bridges Agent Guidance and Automation Gap with Creovai Acquisition

Most popular articles

Tethr and Awaken Intelligence join forces as Creovai

Move over, post-call surveys: AI-powered CSAT is here

The future of generative AI models in conversation intelligence

Call center analytics software terms you should know

Customer expectations: How to know if you miss the mark

Computational linguistics: Can AI listen like a human?

Customer service crisis management: How to monitor and respond to emerging issues

Use these 9 phrases to increase customer advocacy

5 mistakes companies make with customer support metrics

Automatically improve sales and customer service using Tethr’s Salesforce integration

Ask these 3 questions to get more from your conversation analytics data | Intelligent actions with Tethr: Part 3

How to use conversation analytics for better customer experience | Intelligent actions with Tethr: Part 2

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Learn how the power of conversation intelligence and AI can transform your business