Tethr Blog

Capacity Bridges Agent Guidance and Automation Gap with Creovai Acquisition

Capacity announces the acquisition of Creovai to strengthen conversation intelligence and real-time agent guidance capabilities.

Greg Taylor

October 16, 2025

Most popular articles

Tethr and Awaken Intelligence join forces as Creovai

Tethr and Awaken Intelligence are becoming Creovai, bringing together best-in-class conversation analytics and real-time agent assistance.

Robert Beasley

June 3, 2024

Move over, post-call surveys: AI-powered CSAT is here

Tethr's CSATai predicts a CSAT score for every customer conversation--eliminating the need for surveys.

Carl Schultze

August 30, 2023

The future of generative AI models in conversation intelligence

Tethr is testing GenAI applications to help contact center leaders find and act on conversation insights even more efficiently.

Adam Larsen

October 31, 2023

Inside Tethr: Quadrants and scatter plots for impactful reporting

In our never-ending quest to make it easier to find meaningful insights from customer conversation data, we’re excited to announce the addition of Quadrants...

Steve Trier

March 22, 2022

How to use conversation analytics for better customer service | Intelligent actions with Tethr: Part 1

Here at Tethr, we’re pioneers in the intelligent actions space. We want to make it possible to connect leaders, managers...

Ted McKenna

March 18, 2022

How to combine artificial intelligence and machine learning for better CX

"Machine Learning" and "Artificial Intelligence" are concepts often discussed, but rarely explained outside of highly technical publications.

Tom Shepherd

February 23, 2022

Understanding TethrRx + how it works for you [Infographic]

Our long-awaited accelerator packs are finally here! With the release of TethrRx, it's easier than ever to see insights and take action on them to improve ...

Abigail Sims

February 14, 2022

Introducing TethrRx: Prescriptive insights like you’ve never seen them before

Here at Tethr, we’re committed to continuously evolving our approach to a better customer experience–both for our customers and yours.

Steve Trier

January 24, 2022

How digital transformation is driving customer experience in 2022

It’s just a fact of the last few years: Everyone and their dog is doing a little something called digital transformation.

Abigail Sims

January 14, 2022

Data, insights, action! Tethr introduces practical conversational intelligence for the everyday user

Ever noticed how much of the conversational analytics space seems designed for the data scientist, the dashboard-delver, or other types of, well… numbers people

Matt Dixon, Ted McKenna

December 21, 2021

The 3 MOST essential call center quality assurance strategies for 2022

The new year is closing on us quickly! If you’re looking to breathe new life into your call center quality assurance processes in 2022, look no further.

Abigail Sims

December 20, 2021

Conversation Analytics leader Tethr secures $15 million in funding [PR]

Tethr, the leading AI-powered conversation intelligence platform for listening enterprises, has announced a $15 million funding round led.

Abigail Sims

December 8, 2021

Learn how the power of conversation intelligence and AI can transform your business

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Capacity Bridges Agent Guidance and Automation Gap with Creovai Acquisition

Most popular articles

Tethr and Awaken Intelligence join forces as Creovai

Move over, post-call surveys: AI-powered CSAT is here

The future of generative AI models in conversation intelligence

Inside Tethr: Quadrants and scatter plots for impactful reporting

How to use conversation analytics for better customer service | Intelligent actions with Tethr: Part 1

How to combine artificial intelligence and machine learning for better CX

Understanding TethrRx + how it works for you [Infographic]

Introducing TethrRx: Prescriptive insights like you’ve never seen them before

How digital transformation is driving customer experience in 2022

Data, insights, action! Tethr introduces practical conversational intelligence for the everyday user

The 3 MOST essential call center quality assurance strategies for 2022

Conversation Analytics leader Tethr secures $15 million in funding [PR]

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Learn how the power of conversation intelligence and AI can transform your business