Tethr Blog

Capacity Bridges Agent Guidance and Automation Gap with Creovai Acquisition

Capacity announces the acquisition of Creovai to strengthen conversation intelligence and real-time agent guidance capabilities.

Greg Taylor

October 16, 2025

Most popular articles

Tethr and Awaken Intelligence join forces as Creovai

Tethr and Awaken Intelligence are becoming Creovai, bringing together best-in-class conversation analytics and real-time agent assistance.

Robert Beasley

June 3, 2024

Move over, post-call surveys: AI-powered CSAT is here

Tethr's CSATai predicts a CSAT score for every customer conversation--eliminating the need for surveys.

Carl Schultze

August 30, 2023

The future of generative AI models in conversation intelligence

Tethr is testing GenAI applications to help contact center leaders find and act on conversation insights even more efficiently.

Adam Larsen

October 31, 2023

Should we care about effort if we don’t measure Customer Effort Score?

One thing I’ve learned is that for customer experience and customer service leaders, metrics are like religion...

September 15, 2020

Implementing a VoC program? Watch out for these 4 pitfalls

The genuine voice of your customers should be the center of your strategy when implementing a VoC program.

Ashley Sava

September 1, 2020

In case you need more convincing, here are 4 reasons to use AI in VoC programs

The customer's unadulterated perspective is the value AI in VoC programs deliver, with the most worthy ones providing data to guide strategy.

Ashley Sava

August 27, 2020

If your frontline employees aren't empowered, your customers feel it.

Your frontline employees set the stage for the customer experience. After all, they’re the first impression of what your company is all about.

Ashley Sava

August 14, 2020

J.D. Power and Tethr collaborate to fuel customer experience insights

At Tethr, we talk to CX and customer service leaders every day who are working to close the gap between their desired customer experience and the actual …

Dean Cruse

August 13, 2020

Customer information silos are hard on CX. Here's why

When a collection of data is accessible by one department but isolated from the rest of that organization...that information is siloed.

Ashley Sava

August 11, 2020

Revisiting the call center’s role in customer experience

The call center’s role in customer experience is pivotal when it comes to closing the gap between expectations and reality. Why is that?

Ashley Sava

August 6, 2020

Liberating your voice data and other strategies to improve your CX game

Want to improve your CX? Taking your call center to the next level when it comes to customer service and the overall customer experience is always important.

Ashley Sava

August 4, 2020