Tethr Blog

Capacity Bridges Agent Guidance and Automation Gap with Creovai Acquisition

Capacity announces the acquisition of Creovai to strengthen conversation intelligence and real-time agent guidance capabilities.

Greg Taylor

October 16, 2025

Most popular articles

Tethr and Awaken Intelligence join forces as Creovai

Tethr and Awaken Intelligence are becoming Creovai, bringing together best-in-class conversation analytics and real-time agent assistance.

Robert Beasley

June 3, 2024

Move over, post-call surveys: AI-powered CSAT is here

Tethr's CSATai predicts a CSAT score for every customer conversation--eliminating the need for surveys.

Carl Schultze

August 30, 2023

The future of generative AI models in conversation intelligence

Tethr is testing GenAI applications to help contact center leaders find and act on conversation insights even more efficiently.

Adam Larsen

October 31, 2023

3 no-fail ways to build good company culture

Employees today have the knowledge at their fingertips to explore how businesses around the world handle company culture, fairness, equality, inclusivity, …

Ashley Sava

July 2, 2020

How your business can benefit from an agile customer experience

See how taking a test-and-learn approach and making iterative changes can improve your CX.

Ashley Sava

July 1, 2020

Aligning agent performance to business outcomes [Webinar]

Stop forgetting the customer in QA measurement. Are you ready to learn how to unlock details on how the specific contributions agents make are tied to …

Ashley Sava

June 30, 2020

Three ways to intertwine EX and CX in the name of business success

A strong relationship between Employee Experience (EX) and Customer Experience (CX) matters. When they work together, EX can drive CX to success.

Ashley Sava

June 24, 2020

Tethr upholding a culture of action in aftermath of George Floyd tragedy

Three weeks ago, Tethr announced its intentions to unlearn racism as a company and to make space for the conversations surrounding the George Floyd tragedy …

Ashley Sava

June 23, 2020

What does customer-centric mean? Five tips for your business

Brands that take extra measures to make customers feel heard and understood during every encounter (from web copy to email drips to service interactions) …

Ashley Sava

June 23, 2020

5 ways to improve your customer experience with conversation intelligence

How our customer success team uses the power of conversation intelligence to improve customer experience by listening at scale, turning raw, unstructured voice…

Carolyn Elder

June 22, 2020