Tethr Blog

Capacity Bridges Agent Guidance and Automation Gap with Creovai Acquisition

Capacity announces the acquisition of Creovai to strengthen conversation intelligence and real-time agent guidance capabilities.

Greg Taylor

October 16, 2025

Most popular articles

Tethr and Awaken Intelligence join forces as Creovai

Tethr and Awaken Intelligence are becoming Creovai, bringing together best-in-class conversation analytics and real-time agent assistance.

Robert Beasley

June 3, 2024

Move over, post-call surveys: AI-powered CSAT is here

Tethr's CSATai predicts a CSAT score for every customer conversation--eliminating the need for surveys.

Carl Schultze

August 30, 2023

The future of generative AI models in conversation intelligence

Tethr is testing GenAI applications to help contact center leaders find and act on conversation insights even more efficiently.

Adam Larsen

October 31, 2023

The caveats of real-time speech analytics

When you research speech analytics features, chances are you’ll run into the phrase “real-time analytics.”

Ashley Sava

March 25, 2020

3 call center statistics more important than call time

Call center statistics matter, but finding out which ones hold weight is key. The way your company handles a support request has lasting impacts.

Ashley Sava

March 20, 2020

Customer engagement vs customer experience: Why the differences matter

When you think about customer experience (CX), you must think about it in terms of a customer’s entire journey with your brand.

Ashley Sava

March 19, 2020

Letting AI and customer data guide your strategy

Is your business using customer data to support an existing narrative, or are they using it to take them wherever they need to go?

Ashley Sava

March 16, 2020

Your core values are your brand

Businesses tirelessly invest in new strategies, products, processes, and services. If they’re doing it right, they’re also investing in the people who …

Ashley Sava

March 16, 2020

Proactive sales techniques: Your best sellers are prescribing solutions

Today’s top sellers help customers decide not just what to buy but how.

Ashley Sava

March 12, 2020

Team Tethr responds to customers on COVID-19 outbreak

Our profound sympathy goes out to all those impacted by the circumstances surrounding COVID-19.

Ashley Sava

March 11, 2020

What executives must know about contact center compliance

When it comes to call centers, regulatory compliance is not the place to take risks.

Ashley Sava

March 6, 2020

Customer advocacy: Your secret to better sales

Ladies and gentlemen, to say we are in a complicated selling environment is an understatement. Customers today don’t need you the way they used to.

Ashley Sava

March 4, 2020

Learn how the power of conversation intelligence and AI can transform your business

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Capacity Bridges Agent Guidance and Automation Gap with Creovai Acquisition

Most popular articles

Tethr and Awaken Intelligence join forces as Creovai

Move over, post-call surveys: AI-powered CSAT is here

The future of generative AI models in conversation intelligence

The caveats of real-time speech analytics

3 call center statistics more important than call time

Customer engagement vs customer experience: Why the differences matter

Letting AI and customer data guide your strategy

Your core values are your brand

Proactive sales techniques: Your best sellers are prescribing solutions

Team Tethr responds to customers on COVID-19 outbreak

What executives must know about contact center compliance

Customer advocacy: Your secret to better sales

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Learn how the power of conversation intelligence and AI can transform your business