Tethr Blog

Capacity Bridges Agent Guidance and Automation Gap with Creovai Acquisition

Capacity announces the acquisition of Creovai to strengthen conversation intelligence and real-time agent guidance capabilities.

Greg Taylor

October 16, 2025

Most popular articles

Tethr and Awaken Intelligence join forces as Creovai

Tethr and Awaken Intelligence are becoming Creovai, bringing together best-in-class conversation analytics and real-time agent assistance.

Robert Beasley

June 3, 2024

Move over, post-call surveys: AI-powered CSAT is here

Tethr's CSATai predicts a CSAT score for every customer conversation--eliminating the need for surveys.

Carl Schultze

August 30, 2023

The future of generative AI models in conversation intelligence

Tethr is testing GenAI applications to help contact center leaders find and act on conversation insights even more efficiently.

Adam Larsen

October 31, 2023

How to manage work from home call center employees

Looking into flexible scheduling options is one way to offset call center agent turnover.

Ashley Sava

March 3, 2020

Predict customer churn before it's too late

Customer churn can be arduous for even the most well-established of businesses. After all, lost revenue isn’t the only thing at stake.

Ashley Sava

February 26, 2020

Data scientists love Tethr. Here’s why.

Although Tethr boasts the only customer listening platform built for the everyday user, data scientists are also cheering on Tethr.

Ashley Sava

February 25, 2020

Voice of the customer tools: Introducing artificial intelligence

The genuine voice of your customers should be the center of your strategy.

Ashley Sava

February 20, 2020

Using the Tethr Effort Index (TEI): Three ways to succeed

In this brief video, Tethr's SVP of Product, Ted McKenna, breaks down three of the most powerful ways customers are putting the Tethr Effort Index to work.

Ashley Sava

February 17, 2020

Decode the customer experience with a CX map

Creating a customer experience (CX) map for your brand helps businesses zoom in on key insights that can focus and refine the customer experience.

Ashley Sava

February 11, 2020

Customer frustration: It's not personal

It’s no secret that when most customers dial call centers, it’s a last-ditch effort.

Ashley Sava

February 5, 2020

How to be a good call center coach

The quality of service your organization delivers depends on the skills of your employees.

Ashley Sava

February 3, 2020

Is it time to reassess your call center QA function?

Disruptive technologies have been fundamentally reshaping the way we work for decades.

Ashley Sava

January 30, 2020

Learn how the power of conversation intelligence and AI can transform your business

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Capacity Bridges Agent Guidance and Automation Gap with Creovai Acquisition

Most popular articles

Tethr and Awaken Intelligence join forces as Creovai

Move over, post-call surveys: AI-powered CSAT is here

The future of generative AI models in conversation intelligence

How to manage work from home call center employees

Predict customer churn before it's too late

Data scientists love Tethr. Here’s why.

Voice of the customer tools: Introducing artificial intelligence

Using the Tethr Effort Index (TEI): Three ways to succeed

Decode the customer experience with a CX map

Customer frustration: It's not personal

How to be a good call center coach

Is it time to reassess your call center QA function?

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Learn how the power of conversation intelligence and AI can transform your business