Tethr Blog

Capacity Bridges Agent Guidance and Automation Gap with Creovai Acquisition

Capacity announces the acquisition of Creovai to strengthen conversation intelligence and real-time agent guidance capabilities.

Greg Taylor

October 16, 2025

Most popular articles

Tethr and Awaken Intelligence join forces as Creovai

Tethr and Awaken Intelligence are becoming Creovai, bringing together best-in-class conversation analytics and real-time agent assistance.

Robert Beasley

June 3, 2024

Move over, post-call surveys: AI-powered CSAT is here

Tethr's CSATai predicts a CSAT score for every customer conversation--eliminating the need for surveys.

Carl Schultze

August 30, 2023

The future of generative AI models in conversation intelligence

Tethr is testing GenAI applications to help contact center leaders find and act on conversation insights even more efficiently.

Adam Larsen

October 31, 2023

Measuring customer service: Put an end to churn by focusing on customer effort

What if everything you thought you knew about measuring customer service and the customer experience was wrong?

Ashley Sava

January 24, 2020

Better contact center performance: Are you really providing an Effortless Experience?

Customers aren’t bothering with post-call surveys anymore. And for companies dependent on surveys to gauge how happy their customers are…

Ashley Sava

January 24, 2020

Tethr explained: Our promise in a nutshell

Those of us who are working in customer experience are on a journey to understand what’s creating the gap between our customers’ expectations of their …

Ashley Sava

January 21, 2020

Now available: Meet The Tethr Effort Index (TEI)

The Tethr Effort Index (TEI) is now available for early access.

Dean Cruse

October 15, 2019

Tethr raises $15 million to fuel rapid growth

Big news: Tethr raises $15 million! Over the past several months, Tethr has had the opportunity to work with many CX, customer care, and sales leaders on …

Dean Cruse

September 18, 2019

Lutron and Tethr: Turning your contact center into an insight center

Recently, I had the opportunity to moderate a fascinating discussion at the ICMI Expo in Ft. Lauderdale with Tim Donchez, Continuous Improvement Director …

Matt Dixon

July 11, 2019

Tethr and Red Box announce strategic partnership

Tethr and Red Box: We're thrilled to announce a new partnership with leading voice capture specialist Red Box!

Dean Cruse

June 24, 2019

A predictive effort score: Stop asking your customers about effort and start listening for it instead

If you are interested in learning more about the predictive effort score discussed in this post, you can listen to a recording of a recent webinar …

Matt Dixon

June 21, 2019

Tethr at the 2019 Qualtrics X4 Summit: The Effortless Experience session

Tethr at the 2019 Qualtrics X4 Summit

Dean Cruse

April 22, 2019

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Capacity Bridges Agent Guidance and Automation Gap with Creovai Acquisition

Most popular articles

Tethr and Awaken Intelligence join forces as Creovai

Move over, post-call surveys: AI-powered CSAT is here

The future of generative AI models in conversation intelligence

Measuring customer service: Put an end to churn by focusing on customer effort

Better contact center performance: Are you really providing an Effortless Experience?

Tethr explained: Our promise in a nutshell

Now available: Meet The Tethr Effort Index (TEI)

Tethr raises $15 million to fuel rapid growth

Lutron and Tethr: Turning your contact center into an insight center

Tethr and Red Box announce strategic partnership

A predictive effort score: Stop asking your customers about effort and start listening for it instead

Tethr at the 2019 Qualtrics X4 Summit: The Effortless Experience session

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Learn how the power of conversation intelligence and AI can transform your business