Tethr Blog

Capacity Bridges Agent Guidance and Automation Gap with Creovai Acquisition

Capacity announces the acquisition of Creovai to strengthen conversation intelligence and real-time agent guidance capabilities.

Greg Taylor

October 16, 2025

Most popular articles

Tethr and Awaken Intelligence join forces as Creovai

Tethr and Awaken Intelligence are becoming Creovai, bringing together best-in-class conversation analytics and real-time agent assistance.

Robert Beasley

June 3, 2024

Move over, post-call surveys: AI-powered CSAT is here

Tethr's CSATai predicts a CSAT score for every customer conversation--eliminating the need for surveys.

Carl Schultze

August 30, 2023

The future of generative AI models in conversation intelligence

Tethr is testing GenAI applications to help contact center leaders find and act on conversation insights even more efficiently.

Adam Larsen

October 31, 2023

Reduce call volumes by using Tethr to reduce channel switching

At Tethr, we talk a lot about reducing customer effort and the research that went into The Effortless Experience.

Dean Cruse

April 5, 2019

Beyond customer effort score - The four flavors of customer loyalty

The Customer Effort Score is today considered one of the three major CX metrics (along with NPS and CSAT) that organizations track.

Matt Dixon

March 26, 2019

Tethr + Qualtrics: Tethr announces partnership with Qualtrics for next-gen CX measurement and management

On the face of it, the job of any CX leader is pretty straightforward: to measure, understand and close the gap between the company’s brand promise and …

Matt Dixon

March 6, 2019

How to use Tethr to improve your Customer Effort Score

So you're ready to improve your Customer Effort Scores... But without knowing where or why effort is occurring in customer interactions, where do you start?

Dean Cruse

February 27, 2019

Introducing Conditional Categories: Gain deeper insight into complex customer interactions

We are very excited to announce the general availability of Conditional Categories - a new, powerful capability within the Tethr platform that enables …

Dean Cruse

February 21, 2019

Advocacy, powerless to help, and the concepts driving good customer experience

Today, we'll discuss some of the major concepts driving a good customer experience in today's digital world.

Matt Dixon

February 14, 2019

Understanding the customer: Interpreting the why

In the first few posts of our Listening Enterprise series—in which we outline the difference between “listening” and “telling” organizations …

Ted McKenna

February 13, 2019

What's the best way to reduce customer effort?

Several years ago, back when I was running the Customer Experience Practice at CEB (now Gartner), we set up a fascinating research partnership …

Matt Dixon

January 29, 2019

Cloud-based enterprise listening: A new solution

Large enterprises - defined as an organization employing more than 1,000 call center agents – are increasingly moving to cloud-based contact center …

Dean Cruse

January 18, 2019

Learn how the power of conversation intelligence and AI can transform your business

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Capacity Bridges Agent Guidance and Automation Gap with Creovai Acquisition

Most popular articles

Tethr and Awaken Intelligence join forces as Creovai

Move over, post-call surveys: AI-powered CSAT is here

The future of generative AI models in conversation intelligence

Reduce call volumes by using Tethr to reduce channel switching

Beyond customer effort score - The four flavors of customer loyalty

Tethr + Qualtrics: Tethr announces partnership with Qualtrics for next-gen CX measurement and management

How to use Tethr to improve your Customer Effort Score

Introducing Conditional Categories: Gain deeper insight into complex customer interactions

Advocacy, powerless to help, and the concepts driving good customer experience

Understanding the customer: Interpreting the why

What's the best way to reduce customer effort?

Cloud-based enterprise listening: A new solution

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Learn how the power of conversation intelligence and AI can transform your business