Tethr Blog

Capacity Bridges Agent Guidance and Automation Gap with Creovai Acquisition

Capacity announces the acquisition of Creovai to strengthen conversation intelligence and real-time agent guidance capabilities.

Greg Taylor

October 16, 2025

Most popular articles

Tethr and Awaken Intelligence join forces as Creovai

Tethr and Awaken Intelligence are becoming Creovai, bringing together best-in-class conversation analytics and real-time agent assistance.

Robert Beasley

June 3, 2024

Move over, post-call surveys: AI-powered CSAT is here

Tethr's CSATai predicts a CSAT score for every customer conversation--eliminating the need for surveys.

Carl Schultze

August 30, 2023

The future of generative AI models in conversation intelligence

Tethr is testing GenAI applications to help contact center leaders find and act on conversation insights even more efficiently.

Adam Larsen

October 31, 2023

The essential step most companies miss when reducing effort

Reducing customer effort has become a major focus for customer experience professionals in recent years after “The Effortless Experience” was published in 2013.

Dean Cruse

January 7, 2019

Why listening for customer context is essential

A few weeks ago, my colleague Matt Dixon explained the difference between a “listening” and a “telling” organization.

Ted McKenna

November 16, 2018

5 ways to use speech analytics for insurance to deliver better experiences

Over the past few years as AI-based speech-to-text transcription has become more accurate, more and more businesses that have enormous …

Dean Cruse

November 1, 2018

Do you want to empower your agents? Or do you just say that you do?

In the first post in this series, I argued that the explanation for why one company’s customer centricity efforts succeed while others fail is ultimately …

Matt Dixon

October 23, 2018

4 ways innovators are using AI in insurance claims

Artificial Intelligence (AI) has piqued the interest of business leaders across all industries in recent years.

Tatiana Scripnic

October 22, 2018

What some customer-centric strategies get wrong

What company today doesn’t profess to be “customer-centric?” It’s become such a platitude in the modern business world that managers rarely stop to …

Matt Dixon

October 10, 2018

Beyond the Call: Measuring how agent behavior affects post-call outcomes

The scope of speech analytics has traditionally been centered around what happens during the call itself: tracking agent behaviors and enabling coaching at …

Kaley Brown

October 4, 2018

Do you know which campaigns and offers are driving your business?

In this 35-minute session from the 2018 AI Growth Summit, Tethr’s Chief Product and Research Officer, Matt Dixon, and Chief Customer Officer, Steve Trier, …

Dean Cruse

August 31, 2018