Newsroom - Tethr

In the News

Mar 6, 2024

Forbes: Building A Chatbot? 20 Expert Tips To Ensure It Works As Intended

Advice from Tethr CEO Robert Beasley on building a chatbot

Jan 9, 2024

Top 5 Customer Service & CX Articles for Week of January 8, 2024

Shep Hyken highlights our recent blog post, 6 Contact Center Automation Trends for 2024, as a top pick for the week.

Nov 13, 2023

Top 5 Customer Service & CX Articles for Week of November 13, 2023

Shep Hyken highlights Tethr's new Ebook: "The death of the customer survey… and what comes next" as a top pick for the week

Oct 16, 2023

Thrasio Builds Team and Tech Stack for Customer Obsession

Learn how global ecommerce leader Thrasio is working with Tethr, CX Effect, and others to drive industry-leading CSAT.

Jul 20, 2023

ComputerTalk and Tethr Partner to Mine Customer Interactions for Conversational Intelligence

ComputerTalk and Tethr announce strategic partnership.

May 11, 2023

Tethr: Intelligent analytics for responsive customer experience

Tethr interprets the unscripted and maintains awareness of a constant stream of customer conversations across multiple contact channels, from phone calls, to chat, emails, social media and feedback forms.

Apr 18, 2023

Future of Work News: Tethr Live: A Real-Time Conversation Analytics Solution That Helps Agents, Not Distracts Them

Tethr Live is an innovative tool for analyzing real-time conversations. It provides valuable insights from the Tethr platform to customer interactions in progress, using agent assist prompts to guide contact center representatives towards swift and efficient resolutions.

Apr 11, 2023

Tethr Launches Tethr Live for Real-Time Agent Assist

Tethr couples real-time insights and in-the-moment agent assistance with research-backed post-call analytics.

Mar 28, 2023

Forbes: AI-Powered Customer Support Is Broken: We Can Use AI To Help

Learn how using AI to analyze customer journeys can improve your automated customer support

Mar 27, 2023

Streetwise Journal: The Benefits of Using Contact Center Analytics

Learn why customer service teams need a contact center analytics platform.

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Press Releases

Apr 4, 2024

Etech And Tethr Strengthen Partnership To Transform Conversation Insights

Etech has announced it has doubled its investment in Tethr’s AI-powered conversation analytics software.

Dec 13, 2023

Tethr Receives "Hot Vendor" Award for Conversational AI by Aragon Research

Tethr named Hot Vendor in conversational AI by Aragon Research at Transform 2023, the independent research company's annual awards ceremony.

Jul 11, 2023

ComputerTalk and Tethr partner to improve contact center performance

ComputerTalk and Tethr partner to bring integrated AI-based conversation analytics to the Microsoft Teams contact center ecosystem

Apr 11, 2023

Tethr announces Tethr Live, a real-time agent assist solution

Tethr Live brings insights from the Tethr platform to customer conversations as they occur with agent assist prompts that help contact center representatives steer conversations toward faster, easier resolution.

Nov 2, 2022

Glia and Tethr Partner to Deliver Enhanced Analytics for Digital Customer Service

Glia and Tethr announced a strategic partnership to help companies improve their customer experience

Oct 24, 2022

Tethr recognizes achievements in customer service with CXcellence Awards

Tethr announced winners of the first CXcellence Awards, recognizing achievements among its users in customer experience as part of National Customer Service Week, Oct. 3-7, 2022.

Sep 20, 2022

Tethr announces JOLT Rx

JOLTRx enables businesses to analyze their sales conversations and identify customer indecision.

Aug 23, 2022

Tethr and DCM Insights form partnership to help organizations use conversation intelligence to improve sales

Tethr and DCM Insights, a customer engagement research and advisory firm, announced today a strategic partnership that will help businesses understand and improve their customer experience and unlock growth.The partnership continues a long-standing relationship—focused on research into the science of customer engagement—between Tethr and Matt Dixon and Ted McKenna, now founding partners of DCM Insights.

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