Tethr Blog

Capacity Bridges Agent Guidance and Automation Gap with Creovai Acquisition

Capacity announces the acquisition of Creovai to strengthen conversation intelligence and real-time agent guidance capabilities.

Greg Taylor

October 16, 2025

Most popular articles

Tethr and Awaken Intelligence join forces as Creovai

Tethr and Awaken Intelligence are becoming Creovai, bringing together best-in-class conversation analytics and real-time agent assistance.

Robert Beasley

June 3, 2024

Move over, post-call surveys: AI-powered CSAT is here

Tethr's CSATai predicts a CSAT score for every customer conversation--eliminating the need for surveys.

Carl Schultze

August 30, 2023

The future of generative AI models in conversation intelligence

Tethr is testing GenAI applications to help contact center leaders find and act on conversation insights even more efficiently.

Adam Larsen

October 31, 2023

See the metrics that matter directly in your inbox

Need to keep a pulse on your CX metrics? Our new inbox insights feature sends reports automatically to every stakeholder who needs them.

Carl Schultze

October 5, 2022

10 companies with a customer experience we can learn from

Today kicks off National Customer Service Week. We’re using that as an opportunity to recognize the Tethr users who have delivered customer experiences we ...

Sara Yonker

October 3, 2022

Stop apologizing to your customers. Start advocating.

Should a customer service agent apologize when things go wrong? Here’s what our research found about what happens every time an agent says “I’m sorry.”

Sara Yonker

September 12, 2022

How Tethr helped uncover the secret reasons for lost sales: Q&A with Matt Dixon and Ted McKenna

Tethr helped uncover an unforeseen reason many deals fail to close – and showed how top performers overcome obstacles to get sales across the finish line.

Matt Dixon

August 31, 2022

Customer disappointment: How to track it and prevent it

Disappointed customers? Here’s how to know if you aren’t delivering what your customers expect and 3 areas to focus on to stop it.

Sara Yonker

August 22, 2022

You’re confusing your customers. Here’s how to stop.

Customer confusion and how you can use AI to prevent it. Customer confusion can derail sales, complicate normal business transactions,

Sara Yonker

August 3, 2022

We used AI to identify $100k+ savings for contact centers

Our new feature, Root Cause AI, analyzes the reasons behind long AHT and finds ways to save operational costs

Sara Yonker

July 20, 2022

Let’s stop telling customers we can’t solve their problems

Is it common to have customer service agents who are powerless to help your customers - and can it be avoided?

Sara Yonker

July 11, 2022

We analyzed 4.1 million calls to customer contact centers - here's what we learned

What call center stats really matter now - and how to interpret them. You can track all kinds of customer contact center statistics and metrics,

Sara Yonker

June 29, 2022

Learn how the power of conversation intelligence and AI can transform your business

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Capacity Bridges Agent Guidance and Automation Gap with Creovai Acquisition

Most popular articles

Tethr and Awaken Intelligence join forces as Creovai

Move over, post-call surveys: AI-powered CSAT is here

The future of generative AI models in conversation intelligence

See the metrics that matter directly in your inbox

10 companies with a customer experience we can learn from

Stop apologizing to your customers. Start advocating.

How Tethr helped uncover the secret reasons for lost sales: Q&A with Matt Dixon and Ted McKenna

Customer disappointment: How to track it and prevent it

You’re confusing your customers. Here’s how to stop.

We used AI to identify $100k+ savings for contact centers

Let’s stop telling customers we can’t solve their problems

We analyzed 4.1 million calls to customer contact centers - here's what we learned

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Learn how the power of conversation intelligence and AI can transform your business