Tethr Blog

Capacity Bridges Agent Guidance and Automation Gap with Creovai Acquisition

Capacity announces the acquisition of Creovai to strengthen conversation intelligence and real-time agent guidance capabilities.

Greg Taylor

October 16, 2025

Most popular articles

Tethr and Awaken Intelligence join forces as Creovai

Tethr and Awaken Intelligence are becoming Creovai, bringing together best-in-class conversation analytics and real-time agent assistance.

Robert Beasley

June 3, 2024

Move over, post-call surveys: AI-powered CSAT is here

Tethr's CSATai predicts a CSAT score for every customer conversation--eliminating the need for surveys.

Carl Schultze

August 30, 2023

The future of generative AI models in conversation intelligence

Tethr is testing GenAI applications to help contact center leaders find and act on conversation insights even more efficiently.

Adam Larsen

October 31, 2023

5 things the call center teaches us about digital communication with customers

Keep customers satisfied and loyal by using lessons learned during decades in the call center

Sara Yonker

December 12, 2022

Improve your chatbot performance with AI

Chatbots work better when you analyze how customers respond to them

Sara Yonker

December 6, 2022

10 metrics that matter when you look at your chat support analytics

Pay attention to two types of chat metrics. Learn which ones matter.

Sara Yonker

November 30, 2022

How to protect your customer chats from fraud

Fraudbots, which are chatbots operated by cybercriminals, attack customer support chat channels at scale, aiming to access sensitive customer data and obtain

Sara Yonker

November 14, 2022

Is your customer chat a target for fraudbots?

Your customer support agents probably start every live chat with a simple question. “Who am I talking to?”

Sara Yonker

November 7, 2022

Analyze your conversations faster with AutoLearn

Tethr’s newest machine learning capabilities enables you to build structured insights with incredible ease, speed and accuracy.

Carl Schultze

November 3, 2022

Glia and Tethr team up to enhance customer experience

Resolve customer problems and improve customer experience when you use Glia and Tethr together.

Robert Beasley

November 1, 2022

Why can’t I get my sales to close? JOLT Rx can tell you

As we enter Q4, the pressure on sales people to get deals signed intensifies. So why are the sales that seemed like a perfect fit stalling?

Sara Yonker

October 17, 2022

Is building rapport in customer service a good thing? Maybe not.

Should agents try to build a relationship with customers they’re serving? We used our AI platform to analyze conversations to get a definitive answer.

Sara Yonker

October 10, 2022

Learn how the power of conversation intelligence and AI can transform your business

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Capacity Bridges Agent Guidance and Automation Gap with Creovai Acquisition

Most popular articles

Tethr and Awaken Intelligence join forces as Creovai

Move over, post-call surveys: AI-powered CSAT is here

The future of generative AI models in conversation intelligence

5 things the call center teaches us about digital communication with customers

Improve your chatbot performance with AI

10 metrics that matter when you look at your chat support analytics

How to protect your customer chats from fraud

Is your customer chat a target for fraudbots?

Analyze your conversations faster with AutoLearn

Glia and Tethr team up to enhance customer experience

Why can’t I get my sales to close? JOLT Rx can tell you

Is building rapport in customer service a good thing? Maybe not.

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Learn how the power of conversation intelligence and AI can transform your business