Tethr Blog

Capacity Bridges Agent Guidance and Automation Gap with Creovai Acquisition

Capacity announces the acquisition of Creovai to strengthen conversation intelligence and real-time agent guidance capabilities.

Greg Taylor

October 16, 2025

Most popular articles

Tethr and Awaken Intelligence join forces as Creovai

Tethr and Awaken Intelligence are becoming Creovai, bringing together best-in-class conversation analytics and real-time agent assistance.

Robert Beasley

June 3, 2024

Move over, post-call surveys: AI-powered CSAT is here

Tethr's CSATai predicts a CSAT score for every customer conversation--eliminating the need for surveys.

Carl Schultze

August 30, 2023

The future of generative AI models in conversation intelligence

Tethr is testing GenAI applications to help contact center leaders find and act on conversation insights even more efficiently.

Adam Larsen

October 31, 2023

3 surprising ways AI is improving the customer experience landscape

As the horizon of customer experience (CX) moves farther into the distance, all of us CX practitioners are always chasing the latest and greatest ways to get

Abigail Sims

November 23, 2021

The best contact center reporting and analytics tools on the market [Guide]

Contact center reporting and analytics are essential for customer service and customer experience leaders to understand contact center performance accurately.

Abigail Sims

November 15, 2021

5 ways conversational intelligence software can (and will!) save you money

When you get right down to it, we’re all here for the same reason. Whether you’re a sales leader, a customer experience guru, or an enterprising contact center

Abigail Sims

November 5, 2021

How to evaluate call center agent performance: A short call isn’t everything

Have you ever wondered what separates a great call center agent from a great one? Spoiler: It’s not what you might think.

Matt Dixon, Ted McKenna

October 18, 2021

3 voice of the customer best practices for better customer insights

There’s no doubt about it: The voice of the customer (VoC) is a powerful tool for building customer loyalty and increasing value.

Abigail Sims

October 12, 2021

Tethr product updates September 2021: Reporting enhancements, organization upgrades, and new tools

Welcome back to the product update blog! We’re excited to share what we’ve been working on this month—since even the smallest changes can sometimes make…

Steve Trier

October 5, 2021

The quest for comparison: Measuring your customer effort score against the competition

If you’re like us, you’re dedicated to being the best at what you do. Customer effort? Reduced. Sales quotas? Crushed.

Abigail Sims

September 10, 2021

Understanding the role of artificial intelligence in conversation analytics

Here at Tethr, we did the original research around effort reduction, artificial intelligence, and conversation analytics nearly ten years ago.

Matt Dixon, Ted McKenna

September 8, 2021

A beginner’s guide to benchmarking customer effort with Tethr

Your customers want your company to be easy to do business with.

Abigail Sims

August 31, 2021

Learn how the power of conversation intelligence and AI can transform your business

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Capacity Bridges Agent Guidance and Automation Gap with Creovai Acquisition

Most popular articles

Tethr and Awaken Intelligence join forces as Creovai

Move over, post-call surveys: AI-powered CSAT is here

The future of generative AI models in conversation intelligence

3 surprising ways AI is improving the customer experience landscape

The best contact center reporting and analytics tools on the market [Guide]

5 ways conversational intelligence software can (and will!) save you money

How to evaluate call center agent performance: A short call isn’t everything

3 voice of the customer best practices for better customer insights

Tethr product updates September 2021: Reporting enhancements, organization upgrades, and new tools

The quest for comparison: Measuring your customer effort score against the competition

Understanding the role of artificial intelligence in conversation analytics

A beginner’s guide to benchmarking customer effort with Tethr

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Learn how the power of conversation intelligence and AI can transform your business