Tethr Blog

Capacity Bridges Agent Guidance and Automation Gap with Creovai Acquisition

Capacity announces the acquisition of Creovai to strengthen conversation intelligence and real-time agent guidance capabilities.

Greg Taylor

October 16, 2025

Most popular articles

Tethr and Awaken Intelligence join forces as Creovai

Tethr and Awaken Intelligence are becoming Creovai, bringing together best-in-class conversation analytics and real-time agent assistance.

Robert Beasley

June 3, 2024

Move over, post-call surveys: AI-powered CSAT is here

Tethr's CSATai predicts a CSAT score for every customer conversation--eliminating the need for surveys.

Carl Schultze

August 30, 2023

The future of generative AI models in conversation intelligence

Tethr is testing GenAI applications to help contact center leaders find and act on conversation insights even more efficiently.

Adam Larsen

October 31, 2023

Tethr product updates August 2021: New dashboard sections, brighter colors, and more!

Welcome to the monthly product update blog, where we’ll cover the latest and greatest updates to the Tethr platform.

Carl Schultze

August 26, 2021

Ready to improve your quality assurance (QA) process? Read this first.

A solid quality assurance process is one of those needs that transcends industry.

Abigail Sims

August 2, 2021

The most direct cause of customer loyalty is…

We’ve talked about a lot of ways to build customer loyalty over the years. There’s no top-secret tool, no gadget, and no magic phrase

Abigail Sims

July 13, 2021

June podcast roundup: Measuring customer effort

We’re halfway through our latest podcast series! If you’ve been listening along as each episode rolls out, you’ll have followed along with us

Matt Dixon, Ted McKenna

July 7, 2021

How to improve the customer experience in 3 simple steps

It’s a fundamental truth about customer experience (CX): Reducing customer effort is the key to a great customer experience.

Abigail Sims

June 30, 2021

Understanding your customer effort score (and how to improve it!)

We talk a lot about the customer effort score (CES). Between our work in customer experience, the research that went into The Effortless Experience

Abigail Sims

June 22, 2021

Struggling with your customer feedback survey? Try this instead

Are your survey response rates way, way down? Do you struggle to find out what your customers actually think about your product or service?

Abigail Sims

June 17, 2021

Omnichannel customer service, explained

You know all about multi-channel customer service, the phenomena that swept the service world around the time of social media, chat channels, and online…

Abigail Sims

May 24, 2021

Episode 5: De-risk the purchase decision | The four "D's" of better B2C sales performance

This material originally appeared as part of our Learning Series podcast. Listen to the original here.

Matt Dixon, Ted McKenna, Tom Shepherd

April 27, 2021

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Capacity Bridges Agent Guidance and Automation Gap with Creovai Acquisition

Most popular articles

Tethr and Awaken Intelligence join forces as Creovai

Move over, post-call surveys: AI-powered CSAT is here

The future of generative AI models in conversation intelligence

Tethr product updates August 2021: New dashboard sections, brighter colors, and more!

Ready to improve your quality assurance (QA) process? Read this first.

The most direct cause of customer loyalty is…

June podcast roundup: Measuring customer effort

How to improve the customer experience in 3 simple steps

Understanding your customer effort score (and how to improve it!)

Struggling with your customer feedback survey? Try this instead

Omnichannel customer service, explained

Episode 5: De-risk the purchase decision | The four "D's" of better B2C sales performance

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Learn how the power of conversation intelligence and AI can transform your business