Tethr Blog

Capacity Bridges Agent Guidance and Automation Gap with Creovai Acquisition

Capacity announces the acquisition of Creovai to strengthen conversation intelligence and real-time agent guidance capabilities.

Greg Taylor

October 16, 2025

Most popular articles

Tethr and Awaken Intelligence join forces as Creovai

Tethr and Awaken Intelligence are becoming Creovai, bringing together best-in-class conversation analytics and real-time agent assistance.

Robert Beasley

June 3, 2024

Move over, post-call surveys: AI-powered CSAT is here

Tethr's CSATai predicts a CSAT score for every customer conversation--eliminating the need for surveys.

Carl Schultze

August 30, 2023

The future of generative AI models in conversation intelligence

Tethr is testing GenAI applications to help contact center leaders find and act on conversation insights even more efficiently.

Adam Larsen

October 31, 2023

Episode 4: Dig into objections | The four "D's" of better B2C sales performance

Welcome to episode four in our five-part learning series! In this series, we’re diving deeper into some of the research that went into our recent HBR article…

Matt Dixon, Ted McKenna, Tom Shepherd

April 21, 2021

Episode 3: Prescribe, don’t diagnose | The four "D's" of better B2C sales performance

Welcome to episode three in our five-part learning series!

Matt Dixon, Ted McKenna, Tom Shepherd

April 9, 2021

The art of sales rebuttals: How high performers respond to customer objections

Consumers today usually have all sorts of options to buy without talking to a salesperson or walking into a retail store.

Ted McKenna

April 2, 2021

Episode 2: Disqualify aggressively | The four "D's" of better B2C sales performance

Welcome to the second episode of our five-part Learning Series.

Matt Dixon, Ted McKenna, Tom Shepherd

March 29, 2021

Episode 1: Introduction | Tethr Learning Series - The four "D's" of better B2C sales performance

Welcome to the Tethr Learning Series, The four "D's" of better B2C sales performance.

Matt Dixon, Ted McKenna, Tom Shepherd

March 22, 2021

Building customer loyalty in the digital age: It IS possible

Customer loyalty. It’s the white whale of the service world, ever more elusive here in the digital age.

Abigail Sims

March 5, 2021

How to improve sales: The four “D’s” of better B2C sales performance

Here at Tethr, we’re on a mission to peel back the layers of uncertainty that surround customer conversations and deliver real, actionable data instead.

Matt Dixon, Ted McKenna, Tom Shepherd

March 1, 2021

How to improve quality assurance in a call center with Tethr

Your contact center is the heart and soul of your business. While your product or service may be extraordinary, your marketing compelling, your storefront…

Abigail Sims

February 12, 2021

4 call center QA trends changing the game in 2021

It’s one of the great puzzles of the customer success world: How do I measure quality assurance (QA)?

Abigail Sims

February 8, 2021

Learn how the power of conversation intelligence and AI can transform your business

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Capacity Bridges Agent Guidance and Automation Gap with Creovai Acquisition

Most popular articles

Tethr and Awaken Intelligence join forces as Creovai

Move over, post-call surveys: AI-powered CSAT is here

The future of generative AI models in conversation intelligence

Episode 4: Dig into objections | The four "D's" of better B2C sales performance

Episode 3: Prescribe, don’t diagnose | The four "D's" of better B2C sales performance

The art of sales rebuttals: How high performers respond to customer objections

Episode 2: Disqualify aggressively | The four "D's" of better B2C sales performance

Episode 1: Introduction | Tethr Learning Series - The four "D's" of better B2C sales performance

Building customer loyalty in the digital age: It IS possible

How to improve sales: The four “D’s” of better B2C sales performance

How to improve quality assurance in a call center with Tethr

4 call center QA trends changing the game in 2021

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