Tethr Blog

Capacity Bridges Agent Guidance and Automation Gap with Creovai Acquisition

Capacity announces the acquisition of Creovai to strengthen conversation intelligence and real-time agent guidance capabilities.

Greg Taylor

October 16, 2025

Most popular articles

Tethr and Awaken Intelligence join forces as Creovai

Tethr and Awaken Intelligence are becoming Creovai, bringing together best-in-class conversation analytics and real-time agent assistance.

Robert Beasley

June 3, 2024

Move over, post-call surveys: AI-powered CSAT is here

Tethr's CSATai predicts a CSAT score for every customer conversation--eliminating the need for surveys.

Carl Schultze

August 30, 2023

The future of generative AI models in conversation intelligence

Tethr is testing GenAI applications to help contact center leaders find and act on conversation insights even more efficiently.

Adam Larsen

October 31, 2023

How to improve first call resolution with AI

Improve your FCR using conversation intelligence software to get to the root cause of repeat calls.

Madeline Jacobson

September 27, 2023

Who’s watching the chatbots? How conversation intelligence reduces AI chatbot risks

See how you can set guardrails for a generative AI chatbot using conversation intelligence.

Madeline Jacobson

September 19, 2023

6 takeaways for transforming contact center QA with artificial intelligence

Get top takeaways from credit union leaders who are automating QA in their contact centers.

Madeline Jacobson

September 12, 2023

Move over, post-call surveys: AI-powered CSAT is here

Tethr's CSATai predicts a CSAT score for every customer conversation--eliminating the need for surveys.

Carl Schultze

August 30, 2023

How AI can drive call center cost reduction

Learn about Tethr's newest ways to automatically measure cost savings

Carl Schultze

August 22, 2023

5 ways to improve sales performance with conversation intelligence

Learn how to improve sales performance by surfacing insights from sales conversations.

Madeline Jacobson

August 15, 2023

How to improve your sales conversion rate with Tethr’s SalesRx

See how your sales team can use conversation intelligence to overcome objections and close more deals.

Carl Schultze

August 10, 2023

How to reduce customer churn using insights from Tethr’s ChurnRx

Learn how insights from Tethr can help you spot churn risk factors and retain more customers.

Carl Schultze

August 1, 2023

Churn risk: How to spot the warning signs and take action

Learn how conversation intelligence technology can provide churn risk insights to improve customer retention.

Madeline Jacobson

July 25, 2023

Learn how the power of conversation intelligence and AI can transform your business

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Capacity Bridges Agent Guidance and Automation Gap with Creovai Acquisition

Most popular articles

Tethr and Awaken Intelligence join forces as Creovai

Move over, post-call surveys: AI-powered CSAT is here

The future of generative AI models in conversation intelligence

How to improve first call resolution with AI

Who’s watching the chatbots? How conversation intelligence reduces AI chatbot risks

6 takeaways for transforming contact center QA with artificial intelligence

Move over, post-call surveys: AI-powered CSAT is here

How AI can drive call center cost reduction

5 ways to improve sales performance with conversation intelligence

How to improve your sales conversion rate with Tethr’s SalesRx

How to reduce customer churn using insights from Tethr’s ChurnRx

Churn risk: How to spot the warning signs and take action

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