Tethr Blog

Capacity Bridges Agent Guidance and Automation Gap with Creovai Acquisition

Capacity announces the acquisition of Creovai to strengthen conversation intelligence and real-time agent guidance capabilities.

Greg Taylor

October 16, 2025

Most popular articles

Tethr and Awaken Intelligence join forces as Creovai

Tethr and Awaken Intelligence are becoming Creovai, bringing together best-in-class conversation analytics and real-time agent assistance.

Robert Beasley

June 3, 2024

Move over, post-call surveys: AI-powered CSAT is here

Tethr's CSATai predicts a CSAT score for every customer conversation--eliminating the need for surveys.

Carl Schultze

August 30, 2023

The future of generative AI models in conversation intelligence

Tethr is testing GenAI applications to help contact center leaders find and act on conversation insights even more efficiently.

Adam Larsen

October 31, 2023

What is conversation analytics? Everything you need to know

Learn what conversation analytics is and how it helps businesses act on their customer conversation data.

Madeline Jacobson

July 17, 2023

Do real-time call analytics help? Only if you use them the right way

Call analytics software has evolved to include real-time agent assist options. Yet, many of them create more problems without delivering real results.

Sara Yonker

May 16, 2023

How can AI make customer service better? 5 types of AI-powered customer service software to know about

Learn about the different software solutions that use AI to enhance customer service

Sara Yonker

May 2, 2023

What are real-time call analytics?

AI can help remove the conversation lags, bad information, or confusion with real-time insights and real-time agent assist.

Sara Yonker

April 17, 2023

Tethr launches Tethr Live - a flexible, focused real-time call analytics solution

We're introducing Tethr Live, a real-time version of our conversation intelligence platform

Robert Beasley

April 11, 2023

How to improve customer loyalty in a recession - 4 strategies for 2023

3 strategies to keep customers happy when they're faced with difficult economic times

Sara Yonker

April 4, 2023

How credit unions can improve member experience

Accurately measure your member experience so you can work to improve it.

Sara Yonker

March 29, 2023

The smarter way to cut customer support spending

If you’re feeling the pressure to streamline your operating expenses, it’s easy to cut costs the way businesses always have. Learn how to do it the smart way.

Sara Yonker

March 13, 2023