Resources

CSAT Survey on Trial: Rethinking Voice-of-the-Customer Insights

4 CX experts weigh in on whether the CSAT survey still has value (and how AI can help).

Webinar

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The complete QA automation toolkit

We've compiled the tools you need to modernize QA in your contact center.

Ebook

The complete toolkit to improve agent performance

Contact Center

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QA

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The complete toolkit to improve agent performance

2024-03-08

Ebook

QA

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Using Tethr

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AI

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Guide to automating QA with AI

2024-02-13

Guide

Using Tethr

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How Tethr evaluates customer chats

Guide

Contact Center

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Chat vs. Voice: The Ultimate Guide

Ebook

Webinar: What happens when agents apologize

Contact Center

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Customer Experience

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Customer Effort

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Webinar: What happens when agents apologize

Webinar

Watch now

Contact Center

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The future of customer chat

2024-01-02

Ebook

The tactical guide to battling fraudbots

AI

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The tactical guide to battling fraudbots

Ebook

Podcast: How RLI empowers its agents to deliver great customer service

Contact Center

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Podcast: How RLI empowers its agents to deliver great customer service

2023-09-12

Podcast

Listen now

Sales

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JOLT Podcast, Episode 3: Overcoming Indecision

2022-11-22

Video

Watch now

JOLT Podcast, Episode 2: Understanding Indecision

Sales

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JOLT Podcast, Episode 2: Understanding Indecision

Podcast

Listen now

Stats to know about empathy and apologies

Customer Experience

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Customer Effort

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Stats to know about empathy and apologies

Infographic

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Contact Center

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Customer Experience

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Customer Contact Center Stats You Need to Know

Infographic

Read now

Utilities

Spark Energy manages compliance risk and streamlines the sales experience with Tethr

2024-01-16

Case Study

Credit unions

TwinStar Credit Union builds for the future with Tethr

Case Study

Consumer goods & services

Thrasio automates QA and enhances its CX with Tethr

2024-06-12

Case Study

Consumer goods & services

TruGreen partners with Tethr to turn sales team into superstars

Case Study

Utilities

Tethr helps major utility company automate QA through AI

2024-02-06

Case Study

Other

Private firm secures big opportunities with Tethr's help

Case Study

Other

How MetTel uses Tethr to measure and improve the customer experience

Case Study

Other

Improving call center performance with Tethr

Case Study

Credit unions

Improving the member experience at Connexus Credit Union

2024-04-05

Case Study

Consumer goods & services

How BCLC automated QA and improved agent performance

Case Study

Consumer goods & services

Optimizing and enabling sales with Tethr